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Frequently Asked Questions
Please reach us at info@levariselfstoragemanagement.com if you cannot find an answer to your question.
We have been in the storage industry doe over 20 years, Levari SSM started in 2023 and have we grown significantly!
We take the hassle out of day-to-day management. We handle marketing, collections, auctions, customer service and more!
Fees are based on # of units. We will supply this information in our discovery call to ensure you are set up for success.
A third-party self-storage management company is a firm that manages and operates self-storage facilities on behalf of property owners or investors. These companies handle the day-to-day operations, including leasing, customer service, marketing, and facility maintenance, while the property owner retains ownership.
Hiring a third-party management company allows owners to leverage expertise in the self-storage industry. These companies typically have the experience, systems, and resources to maximize occupancy rates, optimize revenue, and manage all operational aspects, freeing up the owner from the hands-on work.
Third-party management companies typically charge a percentage of the facility’s monthly gross revenue, which can range between 5-10% depending on the complexity of the services. Some may also charge flat fees or a combination of both. Additional costs may apply for specific services like marketing, facility repairs, or expansion.
Services typically include:
- Leasing and tenant management
- Marketing and advertising (both online and offline)
- Financial reporting and accounting
- Rent collection
- Maintenance and repairs
- Staff management and training
- Customer service (e.g., inquiries, complaints)
- Billing and invoicing
- Facility security monitoring and management
Yes, third-party management companies often have proven marketing strategies, advertising channels, and industry expertise to increase visibility and drive occupancy. They may utilize online listings, SEO (search engine optimization), ads, and local promotions to attract new customers.
Yes, most third-party self-storage management companies will handle dynamic pricing and rate adjustments to ensure maximum profitability. They often use sophisticated pricing models and algorithms based on market demand, competition, and facility performance to adjust rental rates.
Levari Self Storage Management does not require you to change the name of your facility. In fact, we think it a good idea to keep your facility name the same!
Yes, many owners choose to remain involved in key decisions, particularly those relating to large investments, expansions, or significant changes in operations. A good management company will keep you informed and involved but will also handle day-to-day decisions.
Most third-party management companies provide regular performance reports, including occupancy rates, revenue, expenses, and customer feedback. These reports can be delivered on a weekly, monthly, or quarterly basis. Some companies may offer real-time access to reports through a portal or dashboard.
If you are dissatisfied, it's important to address the concerns with the management company as soon as possible. Many third-party companies offer performance guarantees or can make adjustments to their approach to meet the owner’s expectations. In extreme cases, the management agreement may be terminated per the terms of the contract.
- Expertise: Professional self-storage managers have industry experience and knowledge of best practices.
- Time Savings: You free up time from handling the day-to-day operations.
- Increased Efficiency: Third-party companies often have better systems for marketing, billing, and customer service.
- Risk Management: They handle legal and compliance issues, reducing your liability.
Results can vary, but most owners start to see improvements in occupancy rates, revenue, and customer satisfaction within 3 to 6 months of the third-party management company taking over.
- Experience and Reputation: Look for companies with a track record of success in managing self-storage facilities.
- Technology and Reporting: Ensure they have the necessary software and tools for managing operations efficiently and providing you with transparent performance reports.
- Service Scope: Verify that the company offers all the services you require (marketing, pricing, maintenance, etc.).
- References: Ask for client references or case studies to evaluate the company's past performance.
Third-party self-storage management companies require a contract with a term of one to three years, but this can vary. Some contracts may have clauses that allow for termination with advance notice (e.g., 30 or 90 days). Be sure to carefully review the contract terms.
Third-party companies typically have dedicated customer service teams or customer support systems in place to handle inquiries, reservations, billing questions, and complaints. This can include in-person, phone, or online support.
If you're considering hiring a third-party self-storage management company,
ensure you clearly define your goals and expectations to ensure alignment with their services.
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